Your platform is up and running. We make sure it stays that way.
Defined response times, clear escalation paths, 24/7 by tier. Long Term Support across the entire lifecycle – for software, hardware, and integrations. One number, single-source accountability.
Support that understands production environments.
A manufacturing platform isn't office software: If it goes down, your whole line stops. That's why our support is designed for production reality — with priorities aligned with your line, not our ticket system.
Support tiers with defined response times.
From standard support to 24/7 – critical incidents with response under one hour.
Clear escalation paths.
Who is informed and involved, and when, is defined before an issue arises.
Patch and release management.
Security updates and releases planned, tested, documented – aligned with your maintenance windows.
Hardware RMA.
Defective tags and anchors are replaced, not debated. Spare pools on site upon request.
Customer Success for multi-site.
A dedicated point of contact who knows your sites, use cases, and roadmap.
“Long Term” we mean literally.
Industrial plants last for decades—your platform shouldn't force a migration every three years. We guarantee long-term version and hardware support with predictable lifecycle cycles and timely migration paths. Your investment today will still be running when the third expansion is added.